SOS: Expedia makes good on travel credits — if too late for trip | Just Ask Us


The COVID-19 pandemic canceled the Turners’ trip to Europe — twice. Expedia appeared to favor a three-peat.

Two years in the past, Daniel Turner, 28, of Madison, and his spouse used the net travel-booking behemoth to guide a week-and-a-half honeymoon in Greece and London in August 2020.

Then got here the pandemic and a Greek coverage barring entry to Americans, Turner mentioned, and the trip was canceled.

Suggestions for self-protection and defending others throughout air travel within the age of COVID-19.

Fast ahead to December 2020 and the couple used Expedia credits from the canceled August 2020 trip to guide a trip to Edinburgh and London for the autumn of this 12 months — each to have a good time the couple’s now much-delayed honeymoon and in order that Daniel, a grad pupil at UW-Madison, may conduct analysis on the Imperial College London.

They canceled this previous spring as a result of the United Kingdom quarantine guidelines for Americans would have made the trip “unattainable,” Turner mentioned, however sought to rebook a lot the identical trip after these UK guidelines modified over the summer season.

Turner mentioned Expedia promised him they’d get credits for the credits they bought for the cash they spent for the preliminary August 2020 trip.

“However, after the third name I made checking the standing of the refund, we obtained emails saying we might not obtain our resort credit score with the reason is that the credits have been non-refundable,” Turned emailed SOS on Aug. 9.