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Travel solutions: Expedia problem leads to a missed flight | Travel

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Q: I not too long ago booked a flight from Los Angeles to Philadelphia via Expedia for my household. Just a few weeks later, I contacted Expedia to make a change for my return flight. The agent made the reserving and despatched me affirmation.

When I attempted to examine in for my return flight — the one I had modified — I bought a message “check in not available. Please contact agent.”

I contacted American Airlines. An agent advised me that the flight was delayed, and that the delay would trigger us to miss the connecting flight. But after they went to give us an alternate flight, they found that we really had no tickets. According to American Airlines, Expedia had by no means paid for the flight or accomplished the bookings.

We had been suggested by American Airlines to name Expedia.

Expedia conceded that it made a mistake. There was now no alternate flight they might get us on for that day by way of American Airlines. A consultant stated there was a Delta flight, and that Expedia would pay for the tickets, however we would wish to guide them straight via Delta on our bank card and submit that receipt for expedited reimbursement.

We paid $1,489 for our tickets. Now Expedia is refusing to refund us. — Joanna Heath, Langhorne, Pa.

A: Expedia ought to have paid on your return flight. The on-line journey company made a mistake, and it was conscious of the error. So it ought to have discovered a method to get you and your loved ones again dwelling with out incurring any extra bills.