What Is SSENSE? – The New York Times


MONTREAL — In June, when Rami Atallah, the chief govt of SSENSE, realized that the net retailer he based had acquired an funding that valued the corporate at $4.1 billion, he saved his cool. There had been no uncorked bottles or public victory laps. His day by day grind of consecutive Zoom conferences continued, unperturbed.

Never thoughts that this meant the corporate he began out of his dad and mom’ Montreal basement in 2003, with the assistance of his two brothers, would now be some of the precious luxurious e-commerce operations on the planet.

“It didn’t exactly surprise us,” Mr. Atallah mentioned lately at SSENSE’s mammoth 5-story retail retailer within the touristy Old Port neighborhood of Montreal. “The number was within the range of what we had in mind, but we don’t see it as the destination for us.”

The valuation was made by Sequoia Capital, a tech-centered enterprise capital agency, which had made a minority funding within the platform (and whose quantity neither firm will disclose).

The valuation determine is the closest factor resembling a boast about SSENSE’s success so far, and it locations it among the many ranks of e-commerce conglomerates like YOOX Net-a-Porter Group and Farfetch, although each of these firms are publicly traded.

SSENSE says it’s going to convey in additional than $750 million in income this yr, although that quantity couldn’t be independently verified, and, till now, has by no means taken on important exterior funding.

“Modesty,” in fact, is just not usually a phrase that involves thoughts when discussing the hype-heavy spheres of designer trend and avenue put on, SSENSE’s foremost choices.

And though Mr. Atallah, 39, a Palestinian-born immigrant who grew up in Damascus, prefers to not be the face of his firm, he has quietly grow to be some of the influential figures within the trend business. He oversees 1,300 workers unfold throughout North America and Europe, alongside his brothers, Firas, 41, the corporate’s chief governance workplace, and Bassel, 37, its chief operations officer.

His urge for food for making huge bets on rising designers has turned SSENSE right into a tastemaker. Long earlier than designers like Virgil Abloh, Demna Gvasalia and Matthew Williams turned famous person stewards of among the oldest luxurious homes in trend, SSENSE was promoting their debut collections. Today, the three occupy high inventive spots at Louis Vuitton males’s put on, Balenciaga and Givenchy.

SSENSE additionally supported the French designer Marine Serre from the earliest days, when she was nonetheless displaying her collections in her Paris bed room. “It was really quite special when they came to me,” Ms. Serre mentioned. “They had ideas. They were ready to take risks.”

Now, almost twenty years after the corporate was based, SSENSE has grow to be a vacation spot for Gen Z and millennial shoppers of designer clothes and footwear. The platform presents over 70,000 objects from greater than 700 manufacturers, the corporate mentioned. It likes to juxtapose excessive trend labels like Gucci and Prada, which joined in 2017, in opposition to avenue put on manufacturers resembling Noah and Jun Takahashi’s Undercover.

Even extra, SSENSE is the uncommon retailer perceived as a model all by itself, a results of Mr. Atallah’s need to make his firm a “cultural protagonist.” It has invested closely in an editorial platform, overseen by Joerg Koch, the founding father of the German trend journal 032c, which expanded right into a twice-a-yr print journal in 2019.

Collaborations with manufacturers massive and small are frequent occurrences, as are lavishly produced cultural occasions, just like the time a reproduction of Virgil Abloh’s Chicago studio was constructed inside SSENSE’s retail house, designed by the architect David Chipperfield, or when the experimental producer ARCA staged an elaborate efficiency, involving vats of fluid, on all 5 flooring.

This summer time, Burberry collaborated with the retailer on a capsule assortment, codesigned by Peter Saville and Jo Ratcliffe. And as a part of the collaboration, Burberry invited SSENSE so as to add its neoteric polish to its SoHo retail house.

SSENSE can be experimenting with new classes. After experiencing what Mr. Atallah known as a “10 to 20 percent increase in demand” through the pandemic in 2020, the retailer launched a brand new house and way of life vertical, Everything Else. The new class is a mixture of excessive-finish furnishings — together with Tom Sachs’s X-chairs, which value $12,500 every — and designer youngsters’s put on, private electronics and a pet clothes class that includes designs by Ms. Serre and Heron Preston.

Mr. Atallah described his rising up in Syria as a tradition “very, very far” from the world of trend. Music classes, French college and aggressive tennis occupied the brothers’ days. Firas, the oldest brother, recalled that as youngsters they had been already bristling in opposition to the conforming pressures of that society.

“It was a bit narrow-minded,” he mentioned. “Being successful meant being a doctor or an engineer, otherwise you’d be a nobody.”

Their first brush with Western-designed trend, Rami Atallah mentioned, got here within the type of Nike tennis attire, particularly the Andre Agassi acid-washed and coloration-spattered designs their father would convey again from enterprise journeys to France. Though Mr. Atallah was an beneath-14 tennis champion in Syria, whose first ambition was to play at Roland-Garros, his future might have been set when his tennis coach first defined the web to him.

“I was like, ‘Wow, I want to do that,’” he mentioned. “It just sparked my curiosity.”

After his father, a metal importer, relocated the household to Montreal, Mr. Atallah went on to check laptop science at Polytechnique Montreal college, the place he first realized the potential of promoting garments on-line. He started reselling designer denims, bought at value from native retailers, first on eBay and in a while an embryonic model of SSENSE that he coded himself for his graduate thesis venture.

“That was in addition to handling customer service, warehouse picking and packing,” he mentioned of his workload through the firm’s early first years. “At one point, I was the photographer. I know how to retouch product too.”

Having found that top margins could possibly be made promoting designer manufacturers like Diesel, Mr. Atallah requested his father for a small mortgage and enlisted his two brothers to hitch the operation.

“We never doubted him,” Bassel mentioned in a cellphone interview, referring to Rami. SSENSE’s chief working officer since its founding, Bassel described the primary years as being outlined by a way of “tinkering.”

“It was about being curious and solving problems,” he mentioned. “Like: How do you Photoshop? How do you print labels? How do you describe products? How do you buy it? How do you ship it? And we haven’t slowed down since.”

Firas, additionally on that decision, recalled that regardless of being the chief monetary workplace on the time, he was additionally answerable for packing and transport merchandise. “I would create these huge lines at the post office,” he mentioned. “I’m pretty sure the customers there hated me.”

SSENSE seems to function in a world of its personal design. Geographically talking, it does in a way. Its company headquarters are in Montreal’s sleepy garment district, removed from the key trend capitals of the world. This is precisely as Mr. Atallah likes it. Even at the moment, he’s loath to confess any diploma of insider affect, preferring as an alternative to consult with himself and his crew as “expert outsiders.” It’s a thoughts-set he maintains, partially, by not often hiring expertise away from rivals.

“This is a story about immigrants with zero experience or knowledge about fashion, having to learn everything from scratch,” Mr. Atallah mentioned one latest morning as he sat in a quiet nook of his retail retailer. Wearing purple Salomon sneakers and a grey mohair sweater, he spoke softly and evenly as gross sales associates trickled into the constructing, a chilly house punctuated by a minimalist metal lighting system and black sandblasted concrete partitions (a hue custom-made to Mr. Atallah’s exacting requirements).

“Coming from a completely closed-off world to a place like Canada, experiencing the openness of its culture, has freed us up to see things differently,” he mentioned. “Seeing the two extremities has allowed us to open up our horizons on what’s possible.”

There have been a number of public missteps by the corporate. Mr. Atallah’s willingness to experiment with hiring individuals who lack trend expertise has reportedly led to excessive turnover amongst its administration crew. Some former workers have additionally mentioned wages on the firm are low, in contrast with friends within the business.

In 2018, it purchased Polyvore, a trend temper board app, as soon as value a reported $200 million, and promptly shut it down. SSENSE by no means defined its logic behind the acquisition, although it did uncover a extremely vocal group of Polyvore customers who had been enraged by the sudden disappearance of their platform.

SSENSE rapidly revealed an apology for the “distress” it had brought about, and Mr. Atallah issued a measured mea culpa in an interview with Business of Fashion at the moment: “I didn’t realize the intensity of the relationships being formed on the platform,” he mentioned. The firm may have dealt with it differently, however “business is about taking risks.”

Some of SSENSE’s improvements will be seen inside its 115,000-sq.-foot workplaces which can be tucked into two flooring inside a colorless workplace constructing on the rue Chabanel. While nearly all of the staff had been shifted to distant work through the pandemic, about 150 photograph and manufacturing workers have maintained a frenzied day by day churn, importing roughly 3,000 to 4,000 merchandise onto the platform each week, the corporate mentioned. SSENSE has 26 photograph studios, sequestered behind a door with biometric safety, to take care of this quantity.

During a latest tour of the headquarters, there was a hushed choreography of discerningly dressed 20-somethings — fashions, stylists, assistants, retouchers and photographers, getting ready pictures amid racks of newly arrived merchandise. The course of is considered one of SSENSE’s most carefully guarded secrets and techniques. (Its images lighting, for instance, is very guarded, and I used to be requested to not take photographs within the studios, not even for private notes.)

SSENSE’s product photographs stands out as the model’s most distinctive calling playing cards. Each merchandise is styled with editorial precision, normally on flinty-confronted fashions, like the sort you might discover meandering by way of Dimes Square in New York City, in opposition to open white backgrounds.

“You can see an SSENSE photo anywhere on the web, and you know it’s SSENSE without having seen the logo,” Mr. Atallah mentioned.

Alexa Lanza, the market director of Interview journal, typically makes use of SSENSE as a analysis software due to its huge number of merchandise and visible presentation.

“They have a very particular eye when it comes to their casting and lighting and styling,” she mentioned. “There’s a personality to it, but it’s not overwhelming to the customer.”

“You can tell what the clothes are going to look like on a person,” she mentioned.

Another instance of Mr. Atallah’s outsider strategy is his fixation on information and systematized considering in an business — the style world — famend for its volatility. His favourite inventive voices are usually these with meticulously outlined approaches: He cited Rei Kawakubo, Stanley Kubrick, Wes Anderson and Steve Jobs.

Current and former workers mentioned the corporate resembles a tech agency greater than a purveyor of cool clothes, the place every resolution should be bolstered by numbers. Yet additionally they mentioned that it’s an atmosphere the place left-brained and proper-brained considering function in relative concord.

“Our growth is a result of our having two strong approaches — the art of it and the science of it,” mentioned Krishna Nikhil, the chief advertising officer. “We don’t blend art and science. If you blend, you get mush. We toggle.”

Mr. Atallah put it extra immediately: “I look at data day in and day out. That’s what feeds the intuition. Intuition is not just ‘I feel like doing it.’”

The solely time Mr. Atallah appears to have acted solely on intestine emotions is when he named the corporate. “It just looked good written out, so we went for it,” he mentioned, explaining that it’s a play on the phrase “essence.” (While it could be apparent to some, SSENSE’s right pronunciation appears to be a source of bewilderment for a lot of.)

This mode of laptop-science considering, as Eric Hu, SSENSE’s design director from 2016 to 2018, mentioned, guides each facet of the corporate’s resolution making. “Rami has a very clear-cut vision for how things should be,” he mentioned. “And he’s able to make very bold decisions because he requires data and actual intel to prove his hunches.”

Mr. Hu was introduced on to supervise the corporate’s rebranding, together with a redesign of the web site, which at the moment attracts 100 million web page views monthly, in line with the corporate. The effort got here on the heels of SSENSE’s enlargement of its editorial platform, and Mr. Atallah was insistent that guests to the touchdown web page be greeted not by merchandise, however by cultural content material, a mix of essays, trend editorials and interviews. Mr. Hu was bowled over.

“I didn’t think it was logical at the time,” mentioned Mr. Hu, who’s now the worldwide design director at Nike. “It felt antithetical to the job of making sure product is sold. But now when I look at other websites, it’s obvious SSENSE has a much more intimate feel. Rami was adamant that even if you didn’t have money, people should be able to walk away with something from SSENSE. It was a long-term investment that has clearly paid off.”

SSENSE mentioned its buyer base is overwhelmingly between the ages 18 and 40. It’s a coveted demographic anticipated to symbolize greater than 70 p.c of all shoppers of non-public luxurious items by 2025, in line with latest figures launched by Bain & Company.

Charles de Brabant, the chief director of the School of Retail Management at McGill University in Montreal, mentioned that SSENSE’s relentless consideration on its viewers units it other than rivals like Farfetch and Net-a-Porter.

“Most brands want to be everything to everybody and dominate every category, but SSENSE is very focused,” he mentioned. “They have found a sweet spot that positions them as a very strong niche player. They connect with a special type of consumer.”

Retail analysts, like Mr. de Brabant, had been shocked when information of Sequoia’s multibillion greenback valuation was introduced. SSENSE remains to be privately held by Mr. Atallah and his brothers, so little monetary details about the corporate has been shared publicly. And the brothers are extraordinarily quiet about their wealth or plans for the corporate.

What’s sure is that Mr. Atallah is within the act of inserting his largest wager but: on the Chinese luxurious market. Sales of luxurious items within the nation doubled within the final yr, to $68 billion, in line with the identical Bain & Company report. And since 2018, SSENSE has been publishing its web site in simplified Chinese to assist “localize” its choices.

The latest funding from Sequoia Capital was led by the agency’s China arm. SSENSE mentioned that its most speedy use for that funding was filling greater than 400 new jobs throughout the subsequent yr.

Angelica Cheung, the founding father of Vogue China and a accomplice at Sequoia, helped lead the funding and has lately joined the SSENSE board of administrators.

“Young Chinese consumers are looking not just for cool products but also guidance on how to style them, to show them some attitude,” Ms. Cheung mentioned. “SSENSE is a brand with its own attitude. They know they have style.”

Style, sure. But will Mr. Atallah admit his newfound affect? Maybe another time.

“It does come up from time to time, but I don’t pay attention to it,” he mentioned. “It is, of course, nice to hear compliments.”